Privacy policy
Catherina & Co. (“Catherina & Co.”, “we”, “us”, or “our”) operates catherinandco.com.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or purchase our products.
Information We Collect
Depending on how you interact with us, we may collect:
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your name
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telephone number
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email address
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delivery address
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billing or payment-related information
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information about your order or purchase
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information you provide when communicating with us through WhatsApp, email, or other communication channels
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information you provide when requesting customer support
We only collect information that is reasonably necessary for the relevant purpose.
How We Use Your Information
We may use your personal information to:
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respond to your enquiries
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communicate with you about an order
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process and fulfil purchases
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arrange delivery
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provide customer support
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process payments through the relevant payment provider
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maintain and improve our website and services
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comply with legal and accounting obligations
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send marketing communications where permitted and where you have chosen to receive them
Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our hosting, analytics, security, or other website service providers. This may include information such as your IP address, browser type, device information, pages visited, and information about how you interact with the website.
Cookies
Our website may use cookies and similar technologies to operate properly, remember certain preferences, improve the website, and understand how visitors use it.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
WhatsApp and Other Communication Services
If you contact us through WhatsApp or another communication service, we may process the information you provide to respond to your enquiry, communicate with you about an order, provide customer support, or arrange delivery.
Your communication may also be subject to the privacy policies and terms of the relevant third-party service.
Service Providers
We may use trusted third-party service providers to help us operate our business. These may include:
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website hosting and technical service providers
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payment service providers
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delivery and courier services
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analytics and website service providers
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communication platforms
These providers may process personal information only as necessary to provide services to us or to fulfil the relevant purpose.
We do not sell your personal information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, and comply with legal obligations.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request information about the processing of your data and to request the correction, updating, deletion, or other legally available action regarding your personal information.
You may also opt out of marketing communications at any time.
To exercise your rights or ask questions about how we process personal information, contact us at:
Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect when published, unless otherwise stated.
We recommend reviewing this page periodically for the latest information about our privacy practices.
Contact
If you have any questions about this Privacy Policy or how we process personal information, please contact us at: